Support

Members may experience “alerts” when using refilled cartridges. These nuisance messages are simply deterrents created by manufacturers and should be bypassed by pressing “OK”, “proceed”, “continue”, “accept”, etc. Stop the process if an “Unrecognized Cartridge”, “Cartridge Error”, “Incompatible Cartridge” or “Replace Cartridge” message appears (return the cartridge to the Costco Photo Center for evaluation). See table below.

Tips

1) To install your cartridge remove clip or cap from base of ink cartridge (if applicable).
2) Insert cartridge into printer; ensure cartridge firmly locks into place.
3) Press OK, yes, close, etc. to bypass any nuisance messages that appear.

Inkjet Cartridge Refill Care

  • Refill a cartridge shortly after you notice print quality starting to degrade. Keep a spare set of cartridges for convenience.
  • Protect your cartridges when transporting them to Costco Photo Center for refilling. Reuse the refill clips or place up to 3 cartridges in an envelope or bag. Avoid touching or rubbing the print head against objects.
  • Refill a cartridge shortly after you notice print quality starting to degrade. Keep a spare set of cartridges for convenience.
  • Protect your cartridges when transporting them to Costco Photo Center for refilling. Reuse the refill clips or place up to 3 cartridges in an envelope or bag. Avoid touching or rubbing the print head against objects.
Printer Cartridge Will printer ink levels be visible? If not, our suggestion(s) Common Issues and Resolutions
HP 02, 88 YES. If “Cartridge Error” or “Unrecognized” alert is present, then return to Costco for chip replacement. For HP 02 error “Missing or Damaged” or “Expired Ink” alerts, return to Costco and request chip replacement. For streaking or no ink on paper, perform Nozzle/Printhead clean.
HP 21, 22, 27, 28, 54, 56, 60, 61, 62, 63, 64, 65, 74, 75, 92-98, 901 NO. Ink levels will be grayed out – this is NORMAL. Print until quality fades. “Cartridge Error” or “Incompatible” error messages likely due to an electrically damaged cartridge. Return to Costco for refund and replace with a new cartridge.
HP 940 NO. Ink levels will be greyed out – this is NORMAL. Print until quality fades. Activate internal test print to check color availability. For streaking or no ink on paper, perform Nozzle/Printhead clean.
HP 564, 564 Economy, 902, 902 Setup, 920, 932, 933, 934, 935, 950, 951, 952, 952 Setup YES, except for an initial “Non-HP Cartridge Installed” message. For “Missing or Damaged” or “Ink Empty” message, return to Costco and request weight check and/or chip replacement. For streaking or no ink on paper, perform Nozzle/Printhead clean. For 564/920 quality issues, leave cartridges in printer for 48 hours to allow ink to fully absorb into foam, then retest.
Canon 8, 220, 221, 225, 226, 250, 251 YES. If “Cartridge Error” or “Not Recognized” alert is present, then return to Costco for chip reprogramming. For “Ink Out” message, return to Costco and request weight check. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Canon 40, 41, 210, 211, 240, 241, 243, 244, 245, 246, 270, 271, 280, 281 A printer reset will be required – press and hold “Stop” or “Stop/Resume” button for 5-8 seconds. On select MG/MX series printers, two buttons need to be held down (Color + Stop) to reset printer. Ink levels will be greyed out – this is NORMAL. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Epson 68, 69, 124-127, 200, 220, 252, 254XL, 288 YES. If “Cartridge Error” or “Replace Cartridge” alert is present, then return to Costco for chip reprogramming. For streaking or no ink on paper, perform Nozzle/Printhead clean. NOTE: Do not remove the small black plug which was installed into cartridges top during refilling.
Brother 61, 65, 71, 75, 79 YES. Will function the same as original cartridge once all cartridges have been refilled. NOTE: 60/70s do not have chips. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Brother 101, 103, 105, 107, 109, 201, 203, 205, 207, 209 YES. Will function the same as original cartridge once refilled and chip has been reprogrammed. “Ink Out” or “Not Detected” errors, return for chip reprogramming. For streaking or no ink on paper, perform Nozzle/Printhead clean.

Troubleshoot Tips

Will printer ink levels be visible? If not, our suggestion(s):
YES. If “Cartridge Error” or “Unrecognized” alert is present, then return to Costco for chip replacement.

Common Issues and Resolutions:
For HP 02 error “Missing or Damaged” or “Expired Ink” alerts, return to Costco and request chip replacement. For streaking or no ink on paper, perform Nozzle/Printhead clean.

Will printer ink levels be visible? If not, our suggestion(s):
NO. Ink levels will be grayed out – this is NORMAL. Print until quality fades.

Common Issues and Resolutions:
“Cartridge Error” or “Incompatible” error messages likely due to an electrically damaged cartridge. Return to Costco for refund and replace with a new cartridge.

Will printer ink levels be visible? If not, our suggestion(s):
NO. Ink levels will be greyed out – this is NORMAL. Print until quality fades. Activate internal test print to check color availability.

Common Issues and Resolutions:
For streaking or no ink on paper, perform Nozzle/Printhead clean.

Will printer ink levels be visible? If not, our suggestion(s):
YES, except for an initial “Non-HP Cartridge Installed” message.

Common Issues and Resolutions:
For “Missing or Damaged” or “Ink Empty” message, return to Costco and request weight check and/or chip replacement. For streaking or no ink on paper, perform Nozzle/Printhead clean. For 564/920 quality issues, leave cartridges in printer for 48 hours to allow ink to fully absorb into foam, then retest.

Will printer ink levels be visible? If not, our suggestion(s):
YES. If “Cartridge Error” or “Not Recognized” alert is present then return to Costco for chip reprogramming.

Common Issues and Resolutions:
For “Ink Out” message, return to Costco and request weight check. For streaking or no ink on paper, perform Nozzle/Printhead clean.

Will printer ink levels be visible? If not, our suggestion(s):
A printer reset will be required – press and hold “Stop” or “Stop/Resume” button for 5-8 seconds. On select MG/MX series printers, two buttons need to be held down (Color + Stop) to reset printer. Ink levels will be greyed out – this is NORMAL.

Common Issues and Resolutions:
For streaking or no ink on paper, perform Nozzle/Printhead clean.

Will printer ink levels be visible? If not, our suggestion(s):
YES. If “Cartridge Error” or “Replace Cartridge” alert is present then return to Costco for chip reprogramming.

Common Issues and Resolutions:
For streaking or no ink on paper, perform Nozzle/Printhead clean. NOTE: Do not remove the small black plug which was installed into cartridges top during refilling.

Will printer ink levels be visible? If not, our suggestion(s):
YES. Will function the same as original cartridge once all cartridges have been refilled. NOTE: 60/70s do not have chips.

Common Issues and Resolutions:
For streaking or no ink on paper, perform Nozzle/Printhead clean.

Will printer ink levels be visible? If not, our suggestion(s):
YES. Will function the same as original cartridge once refilled and chip has been reprogrammed.

Common Issues and Resolutions:
“Ink Out” or “Not Detected” errors, return for chip reprogramming. For streaking or no ink on paper, perform Nozzle/Printhead clean.