Frequently Asked Questions
Frequently Asked Questions
Some printers have trouble recognizing refilled cartridges. ‘Low Ink’ error messages are normal with many refilled cartridges, simply bypass the alerts to continue printing.
A refilled, integrated print head cartridge (found in all 2-cartridge printer models) should be used within 90 days of refill and remain in the plastic clip until ready for use. A refilled individual ink tank/cartridge (found in all 4-, 5- and 6- cartridge printer models) may be used up to one year from the refill date.
If your cartridge is in good working order, we will refill it for you.
Cartridges can be ready in one hour, depending on how many are dropped off. We will give you a pick-up time based on service volume.
Our service currently refills HP, Canon, Epson and Brother ink cartridges.
We can recycle the defective cartridge for you. You can purchase a new cartridge at your local Costco and bring it back to be refilled when the new cartridge runs out of ink.
Yes, the results you get from a refilled cartridge will closely match the results of a new cartridge. For most consumers, there will be no significant difference in everyday printing quality. With our machine-controlled fill process and a well-cared for cartridge, you will get excellent quality for less than the cost of a new cartridge.
Costco Inkjet Refill Service uses cartridge specific ink to closely match the original manufacturer’s colors. This ensures the highest possible output quality for each cartridge type.
Before returning to the customer, each cartridge is tested after refilling to ensure proper ink flow.
As soon as you remove the cartridge from your printer, place it into a plastic storage clip. This will protect the cartridge and prevent it from drying out. Bring the cartridges to the Costco Photo Center for refilling as soon as possible after removing it from the printer.
If you do not have a clip, place one to three cartridges in a letter-sized envelope. Caution: Do not rub print heads together when transporting cartridges. Never touch, clean or place tape over the print head nozzles. Be sure to store all cartridges in a cool place.
The number of possible refills largely depends on overall cartridge care. A well-maintained, integrated cartridge can be refilled many times. Individual ink tanks/cartridges (i.e., those found in 4-, 5- and 6-cartridge-based printers) can be refilled multiple times until the tank or cartridge becomes damaged or leaks.
We recommend that you refill a cartridge as soon as the print quality begins to degrade. Continuing to print with a cartridge that is low on ink will damage it and reduce its ability to be refilled.
By refilling your inkjet cartridge, this eco-friendly alternative saves you time and money while also reducing the number of inkjet cartridges ending up in landfills. Refilling your cartridge is an easy, cost effective and eco-friendly way to supply your printer with ink.